Privacy Policy

Last updated: September 2026

Buy My Vehicle Today respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, request a vehicle valuation, contact us or use our vehicle buying and collection services.

Buy My Vehicle Today provides vehicle buying services across the North East and Cumbria, including the purchase and collection of unwanted, used and scrap vehicles.

1. Information We Collect

Depending on how you use our website and services, we may collect information such as:

  • Your name
  • Telephone number
  • Email address
  • Postcode or collection address
  • Vehicle registration number
  • Vehicle make, model and other vehicle details
  • Information about your vehicle’s condition, mileage and history
  • Details you provide when contacting us
  • Information relating to a vehicle sale or collection
  • Technical information about how you use our website

We only collect information that is reasonably necessary to provide our services, respond to enquiries and operate our website.

2. How We Collect Your Information

We may collect information when you:

  • Enter your vehicle registration number to request a valuation
  • Complete an enquiry or contact form
  • Contact us by telephone, email or other communication methods
  • Arrange a vehicle collection
  • Sell a vehicle to us
  • Browse or use our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and information about how you interact with our website.

3. How We Use Your Information

We may use your information to:

  • Provide a valuation for your vehicle
  • Contact you about your valuation or enquiry
  • Arrange vehicle collection
  • Process a vehicle purchase
  • Arrange payment
  • Verify information relating to a vehicle
  • Provide customer support
  • Respond to questions and enquiries
  • Improve our website and services
  • Prevent fraud and misuse
  • Meet our legal and regulatory obligations

Where appropriate and where you have given permission, we may also use your contact details to send marketing communications.

4. Our Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

  • It is necessary to take steps at your request before entering into a contract
  • It is necessary to perform a contract with you
  • We have a legitimate interest in operating and improving our business
  • We are required to comply with a legal obligation
  • You have provided your consent, where consent is required

Where we rely on consent, you have the right to withdraw your consent at any time.

5. Vehicle Registration Numbers

When you enter your vehicle registration number on our website, we may use it to identify the vehicle and provide you with a valuation.

A registration number may be combined with other information you provide to us to help us assess your vehicle and process a potential sale.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where this is necessary to operate our business or provide our services. This may include website, IT, payment, communications, vehicle-related or professional service providers.

Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection law.

We may also disclose information where required to do so by law or where necessary to protect our legal rights, customers, business or property.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information will depend on factors such as whether you have completed a vehicle sale, our legal and accounting obligations, and whether we need the information to deal with a complaint, dispute or legal claim.

When information is no longer required, it will be securely deleted or disposed of where appropriate.

9. Your Data Protection Rights

Under UK data protection law, you may have rights including the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Ask us to restrict how we process your information in certain circumstances
  • Object to certain types of processing
  • Request the transfer of certain information to another organisation
  • Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise one of your rights, please contact us using the details provided below.

10. Cookies

Our website may use cookies and similar technologies to help it function, understand how visitors use the website and improve your experience.

Some cookies may be provided by third-party services used on our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

For more information, please see our Cookie Policy.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of websites that we do not operate. We recommend checking the privacy policy of any third-party website before providing your personal information.

12. Children’s Privacy

Our services are intended for people who are legally able to enter into a vehicle sale. We do not knowingly collect personal information from children for this purpose.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

Any changes will be published on this page, together with the updated date.

14. Contact Us

If you have any questions about this Privacy Policy, how we use your information, or your data protection rights, please contact Buy My Vehicle Today using the contact details provided on our website.

Business name: Buy My Vehicle Today
Email: [email protected]
Telephone: 07376578442
Address: Address, Address, ABC 123

If you are unhappy with how we have handled your personal information, you also have the right to make a complaint to the Information Commissioner’s Office (ICO).